FAQ

How can I contact you?

You can reach us via email at dancaliausa@gmail.com for any inquiries or support related to our products and services.

Where are your products shipped from?

Our products are shipped from our warehouse located in the United States, ensuring timely delivery to our customers.

What is your refund policy?

We have a 30-day return policy, which allows you to request a return within 30 days of receiving your item.

Can I get a refund on my product?

Yes, if your return is approved, you will be refunded to your original payment method within 10 business days after we receive and inspect the returned item.

What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that the item is defective or damaged, contact us immediately so we can evaluate the issue and provide a resolution.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. Please contact us if you have questions about a specific item.

How do I initiate a return?

To start a return, please contact us at dancaliausa@gmail.com. We will guide you through the return process.

Can I exchange my product?

The fastest way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.

How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If approved, the refund will be processed within 10 business days.

What should I do if I haven't received my refund?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at dancaliausa@gmail.com for assistance.